Google Review Automation

Automatic Google Reviews.
Policy-Safe. Genuinely Effective.

Every customer who connects to your guest WiFi receives an automatic invitation to leave a genuine Google review. No gating. No incentives tied to review requests. Full Google policy compliance.

14,200+ Google reviews generated · From £19/month · No contract

Our Policy Position

We don’t gate reviews. Neither should you.

Some guest WiFi platforms advertise "review gating" — only sending customers to Google if they first gave you 4 or 5 stars privately. Google explicitly prohibits this. Soliciting reviews based on a prior positive rating, or discouraging negative reviews, violates Google’s Maps user-contributed content policies.

Telexico Connect sends a genuine review invitation to every customer — happy or not. That’s what Google requires. It’s also what builds genuine trust.

You still get:

  • Private customer feedback from every guest
  • Alerts when a customer is unhappy — so you can respond before they leave
  • A recovery workflow to turn unhappy customers into loyal ones
  • Genuine Google reviews from real customers who chose to share their experience

And critically: Spin to Win prizes, vouchers and loyalty points must never be conditional on leaving a Google review. Telexico Connect keeps these separate by design.

How It Works

From WiFi connection to Google review — automatic.

Guest connects to WiFi

Lands on your branded splash page. Enters name, mobile and email. Explicit GDPR consent captured.

Private feedback collected

Optional emoji tap — Happy, Neutral, Unhappy — before or after connecting. Creates a private feedback record.

Review invitation sent

Every customer receives a genuine invitation via SMS or on-screen CTA to share their experience on Google. Not conditional on the private rating.

Unhappy customers get recovery

Guests who flagged an unhappy experience receive a personal follow-up — a direct message to management, an offer, or a callback. Before they write anything public.

Compliant vs Non-Compliant
✓ Compliant (Telexico Connect)
Every customer invited to review genuinely, regardless of private rating. Incentives (prizes, vouchers) kept separate from review requests.
✗ Non-compliant (review gating)
Only sending happy customers to Google. Blocking or discouraging negative reviews. Tying prizes or vouchers to leaving a review.

Start collecting genuine reviews today.

Policy-safe, automatic, effective. Included from £19/month.

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