Telexico Connect is built on explicit consent, proper data governance and UK regulatory compliance. Here is everything you need to know about how your customer data is handled.
All data processing complies with UK GDPR (Data Protection Act 2018). Your customers’ rights are protected by design.
SMS and email marketing only sent to customers who explicitly opted in. Privacy and Electronic Communications Regulations compliant.
Telexico Communications Ltd is registered with the Information Commissioner’s Office. Registration available on the ICO public register.
Telexico Connect separates WiFi access from marketing consent. WiFi is always accessible after accepting basic terms. Marketing requires a separate, explicit opt-in.
Required. This covers acceptable use of the WiFi network. Not marketing consent.
Optional. Not pre-ticked. WiFi is accessible whether or not the customer opts in.
| Data | Purpose | Retention |
|---|---|---|
| Name, Mobile, Email | CRM, SMS/email marketing (with consent) | Until deletion request |
| Date of Birth | Birthday club automation | Until deletion request |
| Vehicle Registration | MOT reminders (garages only) | Until deletion request |
| Visit History | Loyalty, analytics | Until deletion request |
| Consent Audit Trail | Regulatory compliance | 7 years |
Customers can request a copy of their data at any time. Contact privacy@telexico.com.
Customers can request deletion of their data. Processed within 30 days as required by UK GDPR.
Every SMS includes an unsubscribe option. Email includes an unsubscribe link. Processed immediately.
Customer data can be exported in CSV format on request.
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